Red Dragon Paint

Privacy Policy

In recent years, data security and the misuse or trading of personal information have become highly sensitive issues. At sonrongdo.com, we highly value the information provided by our customers and strictly adhere to data protection principles as a core mission of our business.

We outline the following commitments to ensure that customers fully understand and feel confident that we respect all privacy rights and protect all personal information submitted to sonrongdo.com. Before accessing or submitting any information, customers are advised to carefully review this Privacy Policy to avoid any unwanted issues in the future.

Information Collector and Manager

  • Company Name: RED DRAGON PAINT JOINT STOCK COMPANY
  • Address: 91/18/5 Le Van Duyet Street, Gia Dinh Ward, Ho Chi Minh City, Vietnam
  • Hotline: 0936 445 654
  • Email: support@sonrongdo.com

Purpose and Scope of Information Collection

Purpose of Collection

We collect customer information for the following purposes:

  • To provide products according to customer needs.
  • To contact and confirm transactions made on sonrongdo.com.
  • To communicate and resolve issues in special cases.
  • To manage the website and send updates, promotions, and appreciation programs.
  • To prevent fraudulent activities or unauthorized access.
  • To analyze and evaluate data for improving sales and customer service policies.
  • To receive feedback, suggestions, and complaints to enhance service quality.

We do not use personal information beyond purposes related to transactions on sonrongdo.com. In cases required by law, we are responsible for cooperating with authorities such as courts, procuracy, or police agencies when legally requested. Apart from such cases, no one has the right to infringe upon customers personal information.

Scope of Information Collection

Personal data is collected based on customer declarations when registering or purchasing on sonrongdo.com. This may include, but is not limited to:

  • Full name
  • Address
  • Phone number
  • Email address
  • Inquiry content (if any)

Scope of Information Usage

Collected information is used for:

  • Delivering products purchased on https://www.sonrongdo.com/.
  • Providing delivery updates and customer support.
  • Processing orders via the website.

Additionally, transaction data such as purchase history, order value, and payment methods are stored for resolving any future issues.

Data Retention Period

Customer information will be stored in our internal systems throughout the service process until the purpose of collection is fulfilled or until customers request deletion of their data.

Commitment to Protect Personal Information

sonrongdo.com is committed to ensuring the security of customer information. We do not trade or exchange personal data for commercial purposes.

We only share customer information in the following cases:

  • With customer consent.
  • When necessary to provide services (e.g., delivery partners).
  • When required by law or competent authorities.

Entities That May Access Personal Information

Our business does not involve selling customer data. Information may only be shared with:

  • Government authorities when legally required for investigation purposes.

Tools for Accessing and Editing Personal Data

Customers may request to access, update, or modify their personal information by contacting us via:

Customer Rights

Customers have the right to:

  • Request access, correction, or deletion of personal data.
  • Refuse to receive promotional communications.
  • File complaints regarding data privacy violations.

Changes to the Privacy Policy

sonrongdo.com may update this Privacy Policy when necessary. Any changes will be posted on our website. Customers are encouraged to review this page regularly.

Complaint Handling Mechanism

If customers believe their personal information is being misused or used beyond the stated scope, they may file a complaint via:

  • Hotline: 0936 445 654
  • Address: 91/18/5 Le Van Duyet Street, Gia Dinh Ward, Ho Chi Minh City

We will respond within 03 (three) working days from the date of receiving the complaint.

We prioritize negotiation and mutual agreement. If no agreement is reached, either party may bring the case to a competent court in accordance with applicable laws. At sonrongdo.com, we understand that protecting your personal information is our responsibility. For any questions or concerns regarding this Privacy Policy or misuse of personal data, please contact us via: